Ⅰ. Company & Factory
Q: How long has your factory been in business?
A: 11 years.
Q: What is the size of your facility and how many workers do you employ?
A: 2,500 square meters for 100 individuals.
Q: Do you have your own R&D team?
A: We have a professional team capable of developing new models based on client requirements.
Q: Do you have experience working with major global brands?
A: Not yet.
Q: Are you compliant with local environmental regulations?
A: Our products have undergone testing and passed both EU CE and UL certifications.
Ⅱ. Product & Customization
Q: Do you support OEM/ODM services?
A: Supported.
Q: Can you manufacture based on our technical drawings or prototypes?
A: Yes, we can.
Q: What is your MOQ (Minimum Order Quantity)?
A: For custom orders, the minimum quantity starts at 1,000 units; for existing models, it starts at 200 units.
Q: Can you provide a prototype/sample before mass production?
A: Yes, we can.
Q: How long does it take for custom sample development?
A: The lead time for custom samples varies depending on the complexity of the client's requirements; typically, it takes around one month, though special designs are calculated separately.
Q: Do you provide free samples?
A: Samples can be provided free of charge, but the shipping costs must be borne by the customer.
Q: Can I mix different colors or models in one MOQ order?
A: Yes, we can.
Ⅲ. Quality Assurance
Q: How do you control product quality?
A: We have quality inspectors monitoring every stage of the production process; furthermore, the finished products undergo precision testing to ensure that the items delivered to our customers are free from any quality issues.
Q: Do you have dedicated staff responsible for after-sales service?
A: Yes, we do.
Q: What are your pre-sales, sales, and after-sales service processes?
A: • Pre-sales (Before Order Acceptance):
Customer Inquiry → Discussion on Product/Pricing/Lead Time/Certifications/Packaging → Issuance of Proforma Invoice (PI) → Customer Confirmation → Sample Submission & Approval → Signed Return of PI → Receipt of 30% Deposit → Order Activation.
• Mid-sales (Production to Shipment):
Issuance of Production Order → Production Monitoring (Regular Updates) → Mid-term Inspection → Completion of Mass Production → Final Inspection / Third-Party Inspection → Booking of Shipping Space → Preparation of Customs Declaration Documents → Container Loading (Photos of Container No. & Seal) → Receipt of Balance Payment → Shipment Arrangement → Issuance of Bill of Lading.
• After-sales (Post-shipment):
Dispatch of Complete Set of Customs Clearance Documents → Logistics Tracking → Notification for Port Arrival & Clearance → Customer Receipt & Inventory Check → Quality Follow-up → Issue Resolution (Reshipment/Replenishment/Claims) → Customer Retention & Re-purchase Support.
Q: Do you accept third-party inspections?
A: Yes, we do.
Q: Do you perform 100% inspection before packing?
A: Yes, we do.
Q: What happens if the goods arrive damaged?
A: We have a dedicated after-sales team to follow up on such matters. If the issue stems from our factory, we will consult with the client regarding the extent of the damage and process a compensation claim accordingly. If the issue lies with logistics or transportation, we will assist the client in filing a claim with the shipping carrier.
Q: Do you provide a warranty? If so, for how long?
A: We offer a one-year warranty.
Ⅳ. Production & Order Process
Upon receipt of the customer's deposit, issue a production order to the workshop → Production Follow-up (Regular Updates) → Mid-term Inspection → Completion of Mass Production → Final Inspection and Delivery
Q: What is the delivery time for standard products?
A: The production lead time for standard products - typically for orders of 1,000 to 3,000 units - is approximately 30 to 45 days. Specific arrangements can be scheduled and negotiated based on the client's requirements.
Q: What is the delivery time for custom-made products?
A: Once the samples have been confirmed, the production lead time for an order of 1,000 to 3,000 units is typically around 30 to 45 days; the exact timeframe depends on the workshop's specific production schedule.
Q: What is your monthly production capacity?
A: 100,000 units.
Q: How do you ensure on-time delivery?
A: We will arrange the workshop production schedule prior to order confirmation. Provided that the client pays the deposit on time in accordance with the terms of the order contract, we can guarantee punctual delivery.
Q: Will I receive regular updates (photos/videos) during production?
A: Yes, we do. We have dedicated coordinators who monitor the production progress and send photos and videos of the updates to our clients.
Q: What is the lead time for repeat orders?
A: Yes, it will be faster.
Ⅴ. Payment & Commercial Terms
Q: Which shipping terms do you support (EXW, FOB, DDP)?
A: EXW, FOB.
Q: What is your standard payment term?
A: For standard models, a 30% down payment is required, with the remaining 70% due as the final balance. For customized models, a 50% down payment is required, with the remaining 50% due as the final balance.
Q: What is your custom-made products payment term?
A: For custom products, the sampling and mold-making fees must be paid upfront. Once the sample is approved, a 50% deposit for the order is required; the remaining 50% balance is paid upon completion of mass production, prior to shipment.
Q: Do you offer any discounts for large volume orders?
A: Yes, we do.
Q: What currencies do you accept (USD, EUR, GBP, etc.)?
A: US Dollar, Euro, British Pound, Canadian Dollar, Australian Dollar, Offshore RMB.
Q: How are the products packaged for international shipping?
A: The packaging for each order is determined through negotiation based on the customer's requirements.